Sustainability Leaders
Management
Executive Team
Head of Customer Care
Gaby is the Head of Customer Care and is a big part of the reason our customer retention is almost 100%. Gaby has helped shape the company for seven years and has ensured the customer experience of Waste Options is positive, professional and enjoyable.
The Customer Care Team has a three-ring policy, ensuring service is there when our customers need it. The team understand the industry well, and with low staff turnover Gaby’s team get to know our customers and their needs exceptionally well. Waste Options receive constant positive feedback on the service Gaby and her team deliver every day.
Executive Team
Head of Business Improvement
Muthu, our Head of Business Improvement at Waste Options. When you partner with us, Muthu plays a crucial role in enhancing your waste management experience in 3 main areas. Efficient Invoicing Processes, Accurate Reporting and Quality Assurance.
Muthu streamlines invoicing workflows, ensuring clarity and efficiency. No more tangled paperwork or confusing statements. By optimizing invoicing procedures, Waste Options can reduce delays and improve resource utilization, leading to faster delivery of services.
Muthu’s team oversees consolidated invoicing, ensuring that every detail aligns. Say goodbye to billing errors! Accurate reporting helps Waste Options track performance, identify trends, and make informed decisions
Muthu emphasizes quality improvement by addressing root causes of defects or errors in invoicing. Standardized processes and quality control measures enhance overall service quality.
In summary, Muthu’s expertise ensures smoother invoicing, accurate reporting, and cost-effective processes at Waste Options.
Executive Team
Head of Finance
At Waste Options, the seamless management of our financial operations is crucial to our success. Shahnaz, as the Head of Accounts, plays a pivotal role in ensuring our financial processes are efficient, accurate, and reliable.
Shahnaz has led the accounts team for more than six years with a focus on automating accounting processes to enhance accuracy and efficiency. She oversees accounts payables, ensuring that suppliers are paid accurately and on time, thereby preventing any disruptions in services. Her responsibilities extend to managing the company’s finances, including accounts receivables and payroll, ensuring the accuracy of invoices received from both suppliers and to customers, and overseeing tax submissions and applications.
She is also dedicated to the training and development of the accounts team, fostering a culture of continuous improvement and professional growth. Her leadership and innovative approach have significantly contributed to the company’s financial stability and operational excellence, earning her recognition for promoting accuracy, efficiency, reliability, and cost reduction.
Shahnaz loves the Waste Options culture, which emphasizes close coordination and teamwork across various departments, showcasing the team’s ability to work together towards a common goal.
Executive Team
Head of Marketing
Meet Sandra, our Head of Marketing and Office Manager at Waste Options.
As the business owner, Sandra is passionate about infusing the office with energy and ensuring the team is ready to tackle each day’s challenges. With extensive experience in hospitality, she has successfully led and mentored large teams across Sales and Operations.
Sandra’s dedication to enhancing our marketing and social presence has positioned Waste Options as a standout alternative to traditional waste companies. Her unwavering commitment to prioritizing our customers mirrors John’s, embodying our “customer first” philosophy. This principle guides our team, ensuring every decision, change, or enhancement aligns with our customers’ needs and expectations.
Executive Team
Head of Business Intelligence
Waste Options understand the importance of interpreting and presenting waste data to illustrate the issues and opportunities for all our customers. Harshad is the Head of Business Intelligence with the charter of turning the thousands of lines of waste data every month into a valuable resource for our staff and our customers.
Harshad’s team use various technologies to automate and improve processes such as ensuring our customers invoices are accurate and predicting changes to the collection needs of our customers. All while decreasing manual inputs so we can decrease our cost of doing business and increase savings to our customers.
Harshad’s team receive data from our 200+ contractors and create a uniform data set that populates our consolidated invoices and accurate reporting platforms. This provides our customers the benefits of using the best contractor in each region whilst the convenience of one invoice and one accurate report.
Executive Team
Head of Subcontracting & Compliance
Jarrod, our Head of Subcontracting & Compliance at Waste Options.
With over 200 contractors across Australia and accreditations in ISO 9001, 45001, and 14001, Jarrod plays a pivotal role in overseeing our subcontractors and ensuring compliance with both customer requirements and ISO standards.
After 22 years in the Freight Forwarding industry, where he liaised with suppliers and customers, Jarrod sought a new challenge and joined us at the beginning of 2023. His extensive experience with various systems has made him appreciate our user-friendly online compliance portal, which is free for our contractors.
In addition to his primary role, Jarrod also serves as our Events Coordinator, always ready with a costume to match any occasion.
Executive Team
Head of Sustainability
Meet David, our Head of Sustainability at Waste Options.
David is dedicated to helping our customers achieve their sustainability goals. He assists with GECA and NABERS requirements while driving continuous improvement in waste diversion and avoidance.
The high-quality, accurate data produced by Waste Options provides a clear picture of our customers’ successes and areas for improvement. David collaborates with our customers’ sustainability teams to enhance training, improve signage, and implement new recycling streams.
Our extensive contractor network includes some of the most innovative resource recovery businesses in the industry, giving David the tools to maximize waste diversion. At Waste Options, circular solutions are a priority, focusing on reuse options and engaging with emerging resource recovery companies to foster a healthier, more diverse industry.
With 25 years of experience in sustainability, starting in Landcare and progressing through a career in FM, David understands the business pressures faced by building managers and aligns our solutions to meet their needs
Executive Team
National Operations Manager
Paul has been the National Operations Manager at Waste Options for over five years. With a background in senior and executive roles at a leading national waste and recycling company, Paul brings a wealth of experience to support both Waste Options staff and clients across all facets of the industry service value chain.
Paul entered the resources sector over 15 years ago, drawn by the dynamic, fast-paced nature of the industry and the opportunity to make a positive, lasting environmental impact through client networks. He finds this combination both fun and rewarding, making it a fulfilling career path.
At Waste Options, Paul’s responsibilities include overseeing contractor and key client management, driving business improvement initiatives, managing the national account managers, and ensuring safety and compliance. He is dedicated to maintaining the highest standards of service, safety, and efficiency for our clients. Paul’s forward-thinking approach ensures that Waste Options remains agile and adaptive, ready to tackle any challenges that arise.
Executive Team
General Manager
John is the GM and alongside Sandra they both had the vision to create a customer focused waste management company back in 2014 which led them to start this business and have their first customer in April 2014.
He is a proven leader of people and business transformation. Focused on business outcomes through people to achieve organisational excellence. Dedicated and passionate about delivering a safe, clean, cost effective environment that contributes to greater safety, financial outcomes and overall culture.
Highly skilled at relationship building and engaging across all levels in an organisation, creating trust and confidence. Experienced in developing and implementing Management strategies that drive sustainable growth and Business Development whilst achieving operational efficiencies.
John has consistently demonstrated an unwavering commitment to prioritising our customers in all aspects of the business. His steadfast focus on the “customer first” philosophy serves as a guiding principle for our team, ensuring that every decision, change, or enhancement aligns with our customers’ needs and expectations. By advocating for this customer-centric approach, John not only fosters a culture of excellence but also drives our overall business strategy toward delivering exceptional service. His ability to keep the team aligned with this singular goal has been instrumental in enhancing customer satisfaction and loyalty.
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